Hire Desk Assistant - Power and Site Solutions 

Do you want to work for a well-established company with a strong pipeline of work? Do you enjoy working on specialist products using the latest techniques and technologies? Then a role with Select Plant Hire's site solutions Hire Desk team could be for you.

Select is renowned for providing exceptional modular temporary accommodation and site solutions, playing a key role in the delivery of some of the UK's most iconic construction projects.

Check out the latest news on project involvement at https://www.selectplanthire.com/services/site-solutions/

Are you a customer-focused professional with an eye for detail? Can you build strong relationships with internal and external stakeholders? A self-starter who has excellent management skills?

Our Hire Desk team work closely with many projects throughout the UK. You will need to be organised, able to follow the process and ensure an excellent customer experience.

What will you be doing as a Hire Desk Assistant?

• Dealing with incoming phone calls/emails in a professional and prompt manner
• Action on and off-hire requests from the site for internal fleet and rehired equipment in an accurate and timely manner 
• Processing the supply of products in an accurate and timely manner
• Providing customers with guidance on the most suitable equipment required
• To be the main point of call for any queries (breakdowns/exchanges etc)
• Organise and plan administrative workloads to provide an effective service
• Review asset availability and ensure that our own solutions are utilised to their maximum potential
• Ensure ongoing compliance with all statutory requirements. I.e. H&S and environmental issues
• In conjunction with the purchase ledger team resolve supplier invoice queries in a timely manner
• Respond to queries/complaints, liaises with the appropriate people within Select and resolve the issues raised through the complaints process
• Providing pricing availability and schedule information to the customer

What will the role look like?

• A keen eye for detail to ensure consistency and resolve queries
• The ability to plan and organise workloads
• Ability to use MS Office programmes such as Word, Excel and Outlook
• knowledge of COINS, commercial understanding, site solutions, plant hire or hire desk exposure is desirable.

Desirable product knowledge 

• Batteries 
• Flybrids
• Generators (30KVA and above) 
• Printers 
• Aurora Turnstiles
• Aurora Clockfaces 
• Fire Extinguishers and Accessories 
• Waste and Water Tank Servicing/Bulk waste and Water 
• Road Sweepers 
• Vacuum Excavators 
• Standalone Accommodation 

About us:
We are an international engineering and construction company delivering state-of-the-art infrastructure and buildings projects for clients in the UK, Middle East and Australia.

Certainty, reliability, quality – this is what our clients want. And at Laing O'Rourke, we have more than 150 years of experience delivering it. Laing O'Rourke's story is one of energy, passion, ambition, people and teamwork. We harness the power of our experience, stretching back over a century and a half to deliver certainty for our clients.

As part of the Disability Confident scheme, we would like to enable access to candidates with long term health conditions and disabilities through the ‘Offer an interview scheme'. This supports applicants that meet the essential criteria by offering an interview for the advertised position. Please let us know prior to interview what adjustments are required as well as discussing how we can support you in the workplace.

We want to ensure our recruitment process is accessible to all. If you need the application form in an alternative format or you would like to know more about our recruitment process, please email resourcingteam@laingorourke.com

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